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Terms and Conditions

First Nation Smokes understands its responsibilities and obligations to protect your personal information. We have undertaken and continue to undertake security measures and testing to ensure a safe and secure shopping experience.

Secure Online Shopping

Every time First Nation Smokes collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Sockets Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping web site users confirm the owner of the web site. Only authorised personnel from First Nation Smokes can access this personal data for authorised reasons.

For more information, please see our Privacy Policy.

If you have a question or concern regarding the security of your personal information or payment details, please contact us.

Delivery Fees

We ship to anywhere in Canada. We offer both standard and express options with rates starting at $25. Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.

Delivery time

Typically, delivery occurs within 10 working days of us receiving your payment authorisation and cleared funds. In some cases the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual 10 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us

Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery failure

It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.

 

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